This paper explores the contribution that can be given by 8Ds Methodology to secure customer concerns over quality issues and miss delivery of a product which created by production problem and at the end keeping the sustainability of organizations. Specifically analyzing the application of 8Ds Methodology in manufacturing industries located in Surabaya-Indonesia. The research method carried out is through field observations, following the problem analysis, setting up the action recommended and monitoring the progress of communication and result. Empirical evidence adds to the existing literature on this problem by showing the structured approach of 8Ds Methodology and using cause and effect matrix that significantly influences organizational performance in problem-solving of fail production startup and prevents customer complaints due to late product delivery. By following the 8Ds Methodology, strong teamwork, and employee learning behavior of problem-solving, the problem of production failure can finally be resolved and the customer's interests can be saved.