The aforementioned paper is an attempt to understand the aviation industry in India and address it’s most common problems. India is said to have higher growth percentages in the sector compared to any other country in the world along with managing the busiest airports in the world In Mumbai and Delhi, in terms of the number of passengers and Number of flights flying in and out during the year. This niche approach helps us understand what flyers are most dissatisfied within their overall flight experience and provide possible solutions. This is an industry which traditionally tends to operate on very thin margins. Considering the tremendous pressure that’s been building on them in terms of growth in frequency of flights, a number of flyers and high fuel prices, it’s important to sustain what’s under their control, and their clientele qualifies as the most important element.