Undergrad housing of USC receive personal emails, official emails, perishable packages, etc., on a regular basis and it is hence a very important task of the housing department to deliver the mails to the right person without any damage. Mails and packages that are received are numbered and are fed into the system by scanning the tracking number and by assigning the receiver’s name to the tracking number. The process seems to be a fairly simple and effective process that makes sure that no package is lost and no package stays in the mailroom for a long time. But when the process of receiving and sorting is analyzed, we can see that there is a lot of scope for improvement & inventory management. By creating a value stream mapping to identify the areas of improvement, there were many non-value adding steps and a lot of waiting time that lead to an increased cycle time. This paper discusses the improvements that can be implemented in the process steps to make it better and hence increase the efficiency of the service delivered by analyzing the inputs, outputs, inventory and value proposition involved.