Customer Relationship Management has been developed in business to improve the quality of service in handling organization, customer inputs, tracking their orders, complaints, customer satisfaction and one of the most important is loyalty. Customer Relationship Management is customer –focused and technology oriented system. CRM involves technology to collect the intelligence you need for the improved services to your customer that has been provided by your firm. Customer relationship management play very important role in business world because the growth of every company depends on it. Customer relationship management requires deep analysis. The author has examine in research paper that study the profile of public sectors bank customers, their services provided by the bank, Customer satisfaction and the influence of demographic variable of customers.