A Post Office wants to improve its efficiency by delivering the lost letters and lost articles (which are sent in parcels) in a short period of time. Currently it takes about 3 months for a lost letter or a lost article to reach the correct destination. A machine reads addresses on letters. The ones, which could not be read by machine, are sorted by human intervention. Even after this, the address is not readable, it becomes a lost letter. Articles that fall out of the parcel become lost articles. When the sender/receiver calls up or contacts the post office for their letter/article, a manual note is made and then this note is sent to the warehouse where lost articles and lost letters are kept. The reconciliation process of finding the lost letter/article is manual and sometimes wrong letter/article(s) is sent. You have to develop a system, which captures the above functionality and reduce the turnaround time from 3 months to 10 working days. This is an Internet application. Users of the system: Employees of the Post Office. There are various groups for the system. For example, groups which have rights to enter master data, groups having rights update only articles or only letters, groups having rights to enter/update/delete data for complaints by customers, groups having the rights to reconcile etc.. User will start with the login page in which username and password are entered. This screen should also provide a functionality to change the password. To change the password, it should ask for the old password, new password and confirm the new password. [Please Note: You can additionally add the functionality of generating letters in the word format from the application. These letters will be sent to the customer and these will describe their complaint status and approximately when will they receive their lost item. There can be types of letters like Complaint Status Type, Additional Information Required Type, Lost Article Type, etc. The Complainants Address should be filled automatically in the letter from the database. A separate module for printing will be required