E-Governance implementation requires certain service levels to be achieved as they replace traditional manual processes thereby increasing the dependence of government agencies on information technology-based services. High-quality services entail high performance, availability, and scalability among other service characteristics. Strict measures are required to help e-governments evaluate the service level and assess the quality of the service. In this paper, we introduce the IT Infrastructure Library (ITIL) framework - a set of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems and discuss its significance and benefits in E-Governance implementation.