This paper is published in Volume-9, Issue-1, 2023
Area
Technology and Business, CRM
Author
Ramsharan Nepal
Org/Univ
Independent Researcher, United States
Pub. Date
14 January, 2023
Paper ID
V9I1-1139
Publisher
Keywords
CRM Salesforce, US Economy, Business Development, Customer Services

Citationsacebook

IEEE
Ramsharan Nepal. How CRM softwares (salesforce) are changing our economy and what to improve in the future, International Journal of Advance Research, Ideas and Innovations in Technology, www.IJARIIT.com.

APA
Ramsharan Nepal (2023). How CRM softwares (salesforce) are changing our economy and what to improve in the future. International Journal of Advance Research, Ideas and Innovations in Technology, 9(1) www.IJARIIT.com.

MLA
Ramsharan Nepal. "How CRM softwares (salesforce) are changing our economy and what to improve in the future." International Journal of Advance Research, Ideas and Innovations in Technology 9.1 (2023). www.IJARIIT.com.

Abstract

Customer relationship management, or CRM (salesforce), refers to any business growth, customer retention, and customer strategies, methods, systems, and technologies that enhance customer interactions, encourage client retention and boost a company's sales. The goal of the current research was to determine how CRM (Salesforce) software affected US economic growth, job creation, and revenue production in various industries. The information was gathered from previously released journal publications. According to the study's results, CRM (Salesforce) significantly improved the economies of firms employing it globally and in the US in particular. The results show that CRM (Salesforce) has a significant impact on the creation of jobs and the production of revenue in the US. CRM (Salesforce) resulted in the creation of 1486900 jobs in the US in 2020, 1728100 in 2021, 2024500 in 2022, 2271600 in 2023, 2495700 in 2024, and 2721300 in 2025. (2928700). According to similar data, CRM adoption in the United States will generate $120.20 million in 2020. (salesforce). Through the usage of CRM, a revenue of $144.90 million was made in 2021, while revenue of $173.10 million was generated in the US in 2022. (salesforce). According to the forecasted figures, the US would produce $197.30 million in 2023, $212.20 million in 2024, $723.70 million in 2025, and $279.50 million in 2026 via the usage of CRM (Salesforce). Additionally, this study found that Salesforce generates 78.7 billion dollars and 2.75 million jobs across a variety of industries, including 88.76 billion dollars and 1.1671 million jobs in wholesale, 154.2 billion dollars and 1.6073 million jobs in manufacturing, 13.1 billion dollars and 0.4802 million jobs in health and life sciences, 17.05 billion dollars and 0.6228 million jobs in government, 142.52 billion dollars and 1.6701 million jobs in finance, and 87.76 billion dollars and 1.0204 million jobs in finance. This research suggests that in order to enhance their survival rates and provide the most advantages, businesses in the domains of education, media, and the military must adopt CRM (Salesforce) to manage their operations. Salesforce CRM should tighten data security and limit access to personal data to the bare minimum.