The main purpose of this website 'E Shikayat' is Grievance Redress. It is a simple way of filing complaints, without any hassles, to the highest government official in all the Ministries. This technological platform is a simple way of bridging the gap between the governed and the governing. The best features are that, firstly, its versions are available in Hindi and English, secondly, it can be accessed from anywhere regardless of the kind of device, thirdly, one can achieve all of this within the comforts of his/her home, and lastly, the user would get an acknowledgment as well as the complaint number which can be printed for future follow up. I applied my basic school knowledge of Computer Science to develop a mechanism to address the grievances of the residents by creating this online portal which I named ‘E-Shikayat’ (E-Complaints). From registering a domain to creating a website ‘www.eshikayat.com’ it took three weeks to put up the entire portal in public domain. By using this tool village residents of Uttar Pradesh, with a population of 250 million, could mail their grievance directly to the top administrative officers or the Governor of the State with an acknowledgment number generated to follow it up. Contrary to expectations, the response in the first few days was overwhelming, with complaints pouring in large numbers and prominent newspapers reporting about this initiative in bold letters