Surgical procedures leading to surgical site infections, and medical procedures associated with iatrogenic infections can be made negligible with sterilization and decontamination of instruments and medical devices The Central Sterile Services Department (CSSD) is the hub in the hospital working to provide sterile instruments and packs to all areas of the hospital. The quality of services provided by the CSSD Department in AIIMS Bibinagar regarding the processing as well as the service was to be assessed by all the user departments. The questionnaire was devised after discussion and distributed to the end-user personnel. There were 19 questions addressing the timing, etiquette, equipment, damages, delays, validation as well as feedback regarding improvement. There were a total of 107 respondents of whom 87 were nursing officers and 25 were doctors from medical, surgical, obstetric, orthopedic, ENT, and ophthalmological specialties. The data collected was collated in Microsoft Excel and descriptive analysis was done. The results showed that more than 90% were satisfied with the validation process, the packing of items, the etiquette of the personnel, and the cleanliness of the equipment. Critical responses to consider for intervention included a lack of awareness regarding the indicators and the validation of the sterilization process, nearly 68% lacked knowledge of this. Further, there was dissatisfaction regarding updates and any recent innovations in the system. Only 62% were overall satisfied with the CSSD service, with 11% not sure as to what can be improved. Interventions to improve the services to address the issues raised from the feedback were created utilizing the available resources