myPAL app is a hotel app that will be active on guest phone once he/she enters the checks-in number and thereafter the guest can avail all the information regarding the facilities provided by hotel. Guest can request for any services communicating directly to the respective department in hotel. It provides the full scalability, reliability, high performance and relatively low cost feasible solution as compared to dedicated infrastructures.This communication and access to hotel services will be disconnected automatically from guest phone once the guest checks out from hotel. It is developed in visual studio 2015 and powered by SQL server 2014. As the data is stored at cloud so the data is completely secured. It also artificial intelligence features that is voice recognition. This feature will be benefit for those who has problem in speaking. They will directly connect to app and can avail all the services of hotel and guest can view all real time services and promotions.