The project report is based on extensive research about the blow faced by the hospitality industry. The pandemic has impacted almost all industries but this industry faced a harsh hit in terms of customer engagement and sales. They experienced a massive dip in the numbers and the project deeply explores the business side of things. It explains the limitations, and effects, and helps understand consumer behavior in brief. It also briefly discusses the future developments in this extremely competitive industry. It discusses the long-term effects caused by the virus how restaurants were affected and how they lost a major share of the market. This project helps in understanding how luxury hotels dealt with the crisis on hand, but most importantly the evolution of consumer behavior, habits, tastes, and adaptability with respect to the hospitality industry. A survey has been conducted with a sampling of 32 people and it covers their response to various questions about the current situation, the management during the pandemic, and the ultimate future of how hotels and restaurants will work. The survey takes into consideration people’s preferences, opinions, and how they look at the hospitality industry during the pandemic. It also focuses on the shift and reliance on food delivery applications and how they have largely affected the food experience of people. The project report is based on extensive research about the blow faced by the hospitality industry. The pandemic has impacted almost all industries but this industry faced a harsh hit in terms of customer engagement and sales. They experienced a massive dip in the numbers and the project deeply explores the business side of things. It explains the limitations, and effects, and helps understand consumer behaviour in brief. It also briefly discusses the future developments in this extremely competitive industry. It discusses the long-term effects caused by the virus how restaurants were affected and how they lost a major share of the market. This project helps in understanding how luxury hotels dealt with the crisis on hand, but most importantly the evolution of consumer behaviour, habits, tastes, and adaptability with respect to the hospitality industry.